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Semi-Custom FAQ

If you have questions about a semi-custom design that are not featured below, please send a note here.

What happens after I pay for a Semi-Custom design?

Your designer will follow up with a pre-production questionnaire which is key to selecting the right template. Once the questionnaire is completed and your page-by-page content and images (unless WIX stock images are to be used) are received, production can begin.

How do I get my content and images to you?

Your designer will set up a Dropbox folder for file sharing and you will receive an invitation to the folder via email. You can upload all files for the project such as your logo, content documents (PDF files are preferred), photos, etc.

Can you make changes to the template for me?

Yes! But it would be best if you choose a template you really like because ideally, the time spent would be personalizing the template with your content and photos (as well as mobile optimization and SEO) -vs- making significant, potentially time consuming changes to the template framework itself.

What is the standard turnaround time?

Turnaround time varies but typically a semi-custom project would be completed in 7 - 10 days (however if there are not many revisions or changes to the template framework, project completion could be quicker).

Can I make updates to my site myself?

Yes! The site will be 100% self-maintainable after the project is complete. However, if you are in need of additional support, maintenance plans are available as low as $400.

Can I submit my revision requests via phone?

All revision requests must be submitted in writing. However if a phone discussion is requested, it will be considered "billable" and will be subtracted from the allocated time for the project.

What is considered "billable" and not included?

  • Client consultation and project management

  • Research and troubleshooting time

  • Conference calls

  • Writing custom instructions and/or directions

  • One-on-one client training

How many revisions do I get?

Unlimited revisions, time permitting (the plan is based on 8 hours of design time so if your revisions exceed the remaining plan hours, your designer will make recommendations to purchase additional time via a maintenance plan).

If I purchase a maintenance plan, is there an expiration date on the hours I buy?

Maintenance time will expire after 1 year of purchase. 

What if I change my mind after I place my order?

There are no refunds on semi-custom and web maintenance plans. All sales are final.

What are my annual costs with a WIX website?

You will be responsible for purchasing web hosting with WIX (your designer will prompt you with instructions on how to purchase prior to go-live and will offer a coupon code if applicable). The hosting costs will depend on the plan you choose (click here for more information).