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Semi-Custom FAQ

If you have questions about a semi-custom design that are not featured below, please don't hesitate to make contact with me. I'd love to hear from you!

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Do you work on any other platform?

No, only WIX. I do not use on any other web design platform such as Shopify, Showit, Squarespace, or Wordpress.

I submitted payment but my circumstances have changed and I no longer need your services - can I get my money back?

It is imperative that you're absolutely certain before committing; so take your time and consider the project carefully because unfortunately there are no exceptions or refunds once the signed agreement and payment are received.

What are the next steps after I submit payment?

Your designer will follow up with a pre-production questionnaire which is key to selecting the right template. Once the questionnaire is completed and your page-by-page content and images (unless WIX stock images are to be used) are received, production can begin.

How do I get my content and images to you?

Your designer will set up a Dropbox folder for file sharing and you will receive an invitation to the folder via email. You can upload all files for the project such as your logo, content documents (PDF files are preferred), photos, etc.

What is the standard turnaround time?

Turnaround time regardless of the plan you choose varies but typically a semi-custom project would be completed in 7 - 10 days (however if there are not many revisions or changes to the template framework, project completion could be quicker).

Can I make updates to my site myself?

Yes! The site will be 100% self-maintainable after the project is complete. However, if you are in need of additional support, a'la carte maintenance plans are available.

Can I submit my revision requests via phone?

All revision requests must be submitted in writing. However if a phone discussion is requested, it will be considered "billable" and will be subtracted from the allocated time for the project.

What is considered "billable" and not included?

  • Client consultation and project management

  • Research and troubleshooting time

  • Conference calls

  • Writing custom instructions and/or directions

  • One-on-one client training

How many revisions do I get?

Unlimited revisions as long as they fit in the dedicated project allotment. If your requests exceed the allotment, site maintenance support will be suggested.

What are my annual costs with a WIX website?

You will be responsible for purchasing web hosting with WIX (your designer will prompt you with instructions on how to purchase prior to go-live and will offer a coupon code if applicable). The hosting costs will depend on the plan you choose (click here for more information). 

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